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Operational Awareness Starts Here

Practical retail loss prevention and operational oversight training designed for real-world businesses. Built by operators, for operators — not corporate compliance theater.

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Operationally grounded
Written by people who've actually closed a till at 11pm.
Practical, not theoretical
Each lesson ends with a routine you can apply this week.
Built to scale
From single-store operators to multi-location ops teams.

Training tracks

15 courses across 10 operational disciplines. Sign in to track progress and earn completion certificates.

Recognize the patterns before they cost you

Employee Theft Awareness

Internal theft rarely starts big. It starts with small process failures and behavioral signals nobody addresses. This track teaches you to read both.

  • Recognizing Behavioral Red Flags18m · Foundational
  • Process Failures That Enable Theft15m · Foundational
See what your business is actually doing

Operational Awareness

Most owners react to problems. Operationally aware owners see them forming. This is the foundational track.

  • Loss Prevention vs Loss Reaction20m · Foundational
  • Identifying Operational Blind Spots14m · Practical
Where money quietly disappears

Cash Handling & Register Accountability

Refunds, voids, no-sales, and till discrepancies are the most common shrink vectors in a small store. Tighten them.

  • Refund & Void Abuse16m · Practical
  • Till Accountability Procedures12m · Foundational
Deter without escalating

Shoplifting Awareness & Deterrence

Practical deterrence based on positioning, presence, and pattern recognition — not confrontation theatrics.

  • Deterrence Without Confrontation17m · Practical
Reports that hold up later

Incident Documentation

How to write incident reports that work for police, insurance, civil recovery, and your own pattern analysis.

  • Writing Clear Incident Reports19m · Practical
  • Building Accurate Timelines13m · Practical
From shift lead to operator

Manager Training

Coaching, accountability, and consistency across shifts. Build managers who run a tight floor without burning out staff.

  • Coaching Documentation15m · Practical
  • Building Operational Consistency14m · Practical
Visibility across stores without micromanagement

Multi-Location Oversight

How to compare locations fairly, surface outliers, and run the same playbook across every store.

  • Comparing Locations Fairly16m · Advanced
Daily discipline, not paperwork

Audit & Compliance

Opening, shift-change, and closing audits that catch real problems instead of becoming a checkbox ritual.

  • Audits That Actually Catch Problems15m · Practical
Protect people, then property

Safety & Operational Reporting

Slip-and-fall, threats, workplace incidents — what to log, what to report, and how to keep your team safe.

  • Safety Incident Basics13m · Foundational
Build cases, not assumptions

Investigations Fundamentals

How real internal investigations are structured: timelines, evidence, interviews, and dispositions.

  • Structuring an Internal Investigation22m · Advanced

Train your team the way real operators do it

LP Academy is included with every My LP Portal account. Sign up free, assign courses, track progress across your team, and run a tighter operation.

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